A ticketing system is the most common channel of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to solve a problem that takes a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all responses contributed by either party will be stored in the same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to log in and out of at least two accounts to accomplish some operation or to reach the company’s client care staff. If you’d like to administer a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. In addition, it could take a considerable length of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Shared Hosting
Our shared hosting come bundled with an integrated support ticket system, which is an essential part of our custom-developed Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in the same location – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can send a ticket with several clicks of the mouse without having to log out of your Control Panel. In the meantime, you may select a category and our system will present you with a variety of informational articles, which will provide you with more info and which may help you resolve any given issue even before you open a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or an official holiday.