A ticketing system is the most common channel of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to solve a problem that takes a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all responses contributed by either party will be stored in the same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to log in and out of at least two accounts to accomplish some operation or to reach the company’s client care staff. If you’d like to administer a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. In addition, it could take a considerable length of time for the hosting provider to answer your ticket requests.