A live chat is one of the several channels of communication offered by some web hosting providers as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a phone call with an agent. What's more, when the trouble that you have needs some time to be examined and dealt with, you're able to do something else in the meantime rather than just waiting, like you would have to do if you call. You can also employ a live chat support service totally free provided that you have world wide web accessibility even when your hosting provider is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, our company provides live chat support too. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more information about the shared hosting that we provide in case you are not among our customers yet, or about basic and billing questions in case you already have an account. Although for solely technical issues you'll have to open a ticket to our technical support, as such matters will require extra time to be dealt with, you may still contact us on the live chat for some technical information. For example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.