If you’ve got a website, a problem can always emerge and it doesn’t automatically need to be associated with the hosting service. For instance, something can go wrong when you update an Internet application or some critical content can be modified or erased unintendedly. Irrespective of what the nature of the problem may be, you will need to contact the customer service staff and ask them to recover a backup or to assist you in solving the problem that you’re having. How promptly they will do that will determine the span of time that your websites will be down. For specific sites like social networking websites or online shopping portals, a longer downtime period can too often mean losing users and cash. Therefore, it is important that you use the services of a hosting company that provides not only a very good help desk service, but also a fast one.