If you’ve got a website, a problem can always emerge and it doesn’t automatically need to be associated with the hosting service. For instance, something can go wrong when you update an Internet application or some critical content can be modified or erased unintendedly. Irrespective of what the nature of the problem may be, you will need to contact the customer service staff and ask them to recover a backup or to assist you in solving the problem that you’re having. How promptly they will do that will determine the span of time that your websites will be down. For specific sites like social networking websites or online shopping portals, a longer downtime period can too often mean losing users and cash. Therefore, it is important that you use the services of a hosting company that provides not only a very good help desk service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to receive a reply to an e-mail or a trouble ticket. Irrespective of when you touch base with us, we will lend you a hand within only one hour with any technical and pre-sales inquiries you might have. As a matter of fact, our real response time scarcely ever exceeds twenty-thirty minutes. As we’re working around the clock, you’ll always get support in a timely manner and we realize how essential that is in the e-world. As soon as you contact us, we will reply to your inquiries. If you come across any technical difficulty, we’ll solve it for you, or we’ll provide you with all the necessary information if there is something that you have to do on your end.