What does ?phone support? mean in the arena of web hosting?
You will find lots of shared hosting companies on the market today, but many of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you can have through this particular method of communication varies based on the supplier - several of them provide you with experienced phone support, many others offer basic and customer support only because some issues are more time-consuming and it would be faster and easier to be resolved with a support ticket, especially when the issue needs to be escalated. However, it is good to know that you could always reach your web hosting provider as there're lots of small problems that can be taken care of efficiently and in a timely manner with a phone call, not mentioning that you will be able to get additional information for the services before you become a client.
Phone Support in Shared Hosting
We know that being able to communicate with a live consultant is very important, that's why we have three support lines worldwide (UK, USA and Australia) and you are able to get in touch with us on the phone for 14 hours every day. In case you consider getting one of our shared hosting
, for instance, you're able to call us and find more about our services before placing your order in order to make sure that we do meet all system requirements for your sites. Following the purchase, you can contact us about any sales and / or billing issues you may have, or get any kind of general or basic technical information you need. We have tried to find the perfect balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.