Being able to get in touch with your shared hosting supplier any time you have any questions or encounter any problems is important and how quickly they'll answer and react is often essential, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are a quick way to identify genuine providers from resellers. The second typically respond only to emails or support tickets and you will need to wait for a whole day or maybe more in order to receive an answer. When the trouble calls for a few responses, you may end up losing a few days in order to have a basic problem resolved. Using a genuine and reputable web hosting supplier, you'll be able to connect with the support at any time and get a prompt response whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you are able to open a support ticket in addition to the other three ways of contact. You'll be able to pick the best way to contact us based on what your location is or what hardware you're using. We can help you for more or less any hosting-related question that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply include 24/7 support via various means of communication and with a one-hour max answer time warranty. In case you want to learn more about the plans or you have various billing or general questions, you're able to phone one of the local numbers that we have globally or you could use our live chat service and talk to a live representative. For strictly tech issues that need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to monitor a specific matter. The answer time for them rarely is more than 30 mins, so you can forget all about having to wait for a whole day so as to receive support. The support service is available for all server-related matters, which includes the pre-installed software. When you need help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer for all of the plans.