A 99.9% Server Uptime
Our shared hosting platform is based on a secure, top–notch hardware configuration and a heavily tweaked Linux variation. That is why, regardless of what your web site is, or how many site visitors you have, or even in case there’s a distributed denial–of–service assault, our web hosting servers will remain up and your websites will remain accessible online.
Our shared hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In order to supply a superior hosting service, you can rarely depend on the default network configuration in a datacenter. We have set up our very own custom network to ensure an ultrasonic connection speed with the outside world.
And thanks to this, irrespective of which data center facilities you opt for: our datacenter in US, our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe or our datacenter in AU, you can enjoy an assured 99.9% network uptime. And this guarantee is valid with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re disappointed with our web hosting services, or if you think that they are inadequate, or if you decide that you should use a Linux VPS web hosting service instead of a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control of your domains even if you terminate your account with us.
24/7 Technical Support
In case you operate a hosting firm, your technical engineers are of chief importance. For this reason, we have punctiliously gathered a highly proficient group of customer service technicians, each with many years of experience behind his back. Thanks to them, our company offers 24x7 support with all our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All client support tickets are responded to in under sixty minutes and our average ticket response time is just twenty minutes!