A One–Hour Response Guarantee
We provide a 60 min response time warranty for every trouble ticket or e–mail that you send to the customer care staff. We will quickly respond to all standard inquiries and forward the matter to our administrators in case any additional assistance is required. If you make use of our Managed Servers package, we will carry out any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium–Quality Tech Support Service
- We will be available to you 24–7 to reply to any queries that you may have connected to our Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated hosting server. If you also require assistance tackling server management procedures, you can have a look at our Managed Servers package, which includes backup storage space, weekly OS updates, server monitoring and rebooting procedures, plus software installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
We have equipped our Hosting Control Panel with a fully detailed knowledgebase, which features comprehensive explanations of its features and functions. Besides, we have created detailed video tutorials that will further reveal to you how to perform a certain operation or solve a frequently encountered problem. The help articles and the tutorial videos are readily accessible from every section of the Hosting Control Panel through the Help and Videos buttons situated in the top right corner.